nilouPrivacy Policy

This page describes what we collect when you use nilou and how we keep that data protected. We are committed to transparency about our data practices, and we want you to understand your rights regarding information you share with us on our platform.

We operate nilou across multiple jurisdictions and comply with applicable data protection laws where our services are legally accessible. Our policy covers what we collect, how we use it, who we share it with, and how long we retain it. If you have questions about our data practices, you can contact us using the channels listed at the end of this policy.

Our nilou platform processes personal data to deliver sportsbook betting, live-dealer gaming, slot games, and account management services. This policy applies whenever you access nilou—whether via mobile app, web browser, or other interface.

What We Collect on nilou

We collect different types of data depending on how you use nilou. When you register an account on nilou, we ask for your name, email address, date of birth, and phone number. We use this information to verify your identity and create your nilou account.

Once your nilou account is active, we collect information about your activity—the games you play, your bets, your deposits and withdrawals, and your account balance. This data helps us deliver nilou's services, detect fraud, and comply with legal obligations.

We also collect technical data: your IP address, browser type, device type, and the pages you visit on nilou. We use cookies and similar tracking tools to remember your preferences and improve your experience on our platform.

How We Use Your Data on nilou

We use the data we collect on nilou to:

• Create and manage your nilou account
• Process your deposits and withdrawals
• Deliver sportsbook betting, live-dealer games, slots, and esports markets
• Comply with Know-Your-Customer (KYC) and anti-money-laundering regulations
• Detect and prevent fraud and abuse on nilou
• Respond to your support requests
• Send you account updates and service announcements
• Improve nilou's platform, games, and user experience

We do not sell your personal data to third parties for marketing purposes. We may share data with payment processors, fraud-detection vendors, and legal authorities when required by law.

Our Data Protection Practices

Data Storage and Servers

We store nilou account data on secure servers. Our servers may be located outside your jurisdiction, and data transmitted between your device and our nilou servers is encrypted using SSL/TLS protocols. We use industry-standard security practices to protect against unauthorized access, alteration, and disclosure.

Our nilou data retention policy keeps your account information for as long as you maintain an active account, plus a period after account closure to fulfill legal and regulatory obligations. Historical transaction records on nilou are retained according to applicable financial regulations in the jurisdictions where we operate.

Your Rights and Choices

You have the right to access, update, and delete your personal data on nilou. You can modify your account settings, contact details, and payment methods directly through your nilou account dashboard. If you wish to request a full data export or have your account permanently deleted, contact our support team via email or in-app messaging.

Cookies and Tracking

We use cookies on nilou to maintain your session, remember your preferences, and analyze how users interact with our platform. Most browsers allow you to control cookies through settings. Disabling cookies may affect your nilou experience—for example, you may need to log in more frequently.

Third-Party Processors

We work with third-party service providers who process data on our behalf—including payment processors, hosting providers, analytics companies, and customer support platforms. These vendors sign data-processing agreements with nilou and are contractually obligated to protect your information. We do not authorize them to use your data for their own purposes.

Legal Compliance and Disclosure

We comply with applicable data protection laws in jurisdictions where our nilou services operate. We may disclose your data when required by court order, government request, or law-enforcement action. We will inform you of such disclosure whenever legally permitted to do so.

International Data Transfers

When you use nilou, your data may be transferred to, stored in, and processed in countries outside your country of residence. These countries may have data protection laws different from your home jurisdiction. By using nilou, you consent to such transfers, provided we apply appropriate safeguards such as encryption and contractual protections.

Contact Us About This Policy

If you have questions about how we handle data on nilou, or if you wish to exercise your rights (access, correction, deletion), contact our support team. We provide multilingual assistance and respond to privacy inquiries via in-app help, email, and other channels available on nilou. Our support team can help users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions.

We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on nilou and notify you of material changes where required. Your continued use of nilou after such updates constitutes your acceptance of the new policy.

Our nilou services are available only where local law permits. Users are responsible for verifying that access and use of our platform comply with their own jurisdiction's law. This privacy policy is effective as of the date stated on this page and applies to all users of nilou globally.