nilouTerms of Use

We at nilou operate an online gaming and sportsbook platform available in supported jurisdictions. Our terms set out the conditions under which you access our services, open an account, deposit funds, and participate in our games. By using nilou, you agree to these terms and our commitment to fair play, user protection, and transparent operation.

Our nilou platform covers live-dealer tables (blackjack, roulette, baccarat, and other games), slot titles, football and esports betting, and multiple payment methods including DANA, e-wallet, mobile banking, and local payment. We provide these services only where applicable law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

This document outlines your rights, our obligations, and the rules that govern your relationship with nilou. We encourage you to read it carefully before opening an account.

Account Opening and Eligibility on nilou

When you join nilou, we require you to provide accurate personal information, including your full name, date of birth, email address, and phone number. We use this information to verify your identity and comply with anti-money-laundering regulations. Our nilou team may request additional documents (such as a government-issued ID or utility bill) to confirm your details before you can withdraw funds.

You are responsible for keeping your nilou login credentials confidential. If you suspect unauthorized access, contact our support team immediately via the in-app help centre or email. We cannot be held liable for losses if you share your password or fail to secure your account.

Deposits and Withdrawals on Our nilou Platform

We at nilou accept deposits through the following payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly and appear in your nilou account immediately. Our nilou system does not add fees for deposits; your full amount is credited.

Withdrawals from nilou are subject to account verification. We process withdrawal requests during business hours, and the time to reach your bank account depends on your chosen payment provider. Our nilou platform does not guarantee specific withdrawal timelines, as processing times vary by bank and payment service. Once we initiate your withdrawal, the money is in your payment provider's hands.

Game Terms and Fair Play

All games on nilou—live-dealer tables, slots, and sportsbook markets—operate using certified random-number generators (RNG) or professional human dealers. Our live-dealer games run from licensed studios with multiple camera angles to ensure transparency. We do not manipulate odds or outcomes; every result is determined fairly according to the game rules.

On our nilou platform, we reserve the right to suspend or close your account if we detect cheating, bonus abuse, or violation of our terms. We also may freeze funds pending investigation if we suspect fraudulent activity. Our nilou support team will communicate any account action with you directly.

Bonus Terms and Dispute Resolution on nilou

From time to time, we at nilou may offer bonus promotions to new or existing players. Any bonus is subject to terms: wagering requirements, bet limits, game restrictions, and time windows. Our nilou bonus terms are displayed at the time of offer, and you must accept them explicitly before funds are added. Bonus funds cannot be withdrawn as cash; they must be wagered according to the specified conditions. If you do not meet wagering requirements within the given timeframe, we at nilou will forfeit the unused bonus.

• Bonuses are non-transferable and apply only to the account that receives them.
• Certain games may be excluded from bonus wagering or count at reduced percentages.
• We at nilou reserve the right to cancel or modify bonus terms with notice.

How We Handle Disputes on nilou

If you believe an error has occurred on nilou—such as a missing payout, incorrect balance, or game malfunction—contact our support team with details (game name, time, bet amount, expected outcome). We at nilou will investigate and respond within a standard service window. Our investigation may take several business days if data review is required.

If we at nilou determine that an error occurred in your favour, we will credit your account. If the error was not in your favour, we will explain the finding and decline the claim. If you disagree with our decision, you may request escalation to our compliance team. Our nilou compliance process is final within our platform; we do not refer disputes to external arbitration unless required by applicable law in your jurisdiction.

Jurisdiction and Applicable Law

Our nilou services are available only in jurisdictions where online gaming is legal and permitted. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other Indonesian regions may access nilou where local law allows. Users are solely responsible for determining whether their access and use of nilou is lawful under their jurisdiction's law.

We at nilou do not offer services in jurisdictions where online wagering is prohibited. If you access nilou from a restricted jurisdiction, your account may be suspended or closed without notice. Any funds in a closed account will be returned to your registered payment method within standard processing times.

Data Protection and Privacy

We at nilou protect your personal information using standard security practices, including SSL encryption and secure data storage. Our nilou platform does not sell or share your data with third parties for marketing purposes. We share information with payment providers and regulators only as required by law.

If you have questions about how we at nilou handle your data, see our Privacy Policy for full details. You may request access to or deletion of your personal data by contacting our support team.

These terms apply to all users of the nilou platform. We reserve the right to update these terms with notice. Continued use of nilou after an update means you accept the revised terms. For questions about our terms or policies, contact our multilingual support team via the FAQ section or in-app help on nilou.